Posted by: Susan | December 17, 2008

Another Online Rip-Off (With a P.S.)

Buyer beware of Buy.com!  I’ve ordered from them a couple of time without incident, but this time I ordered two of the same item and they only shipped one.  Billed me for two, of course.  That’s when I discovered there is NO WAY to contact customer service except via email, to which they don’t respond.

So far, I’ve sent four emails and only get the automated response, “We received your email, blah, blah, blah…”  It’s only an $8 item, but supposedly they have millions of customers…you do the math!  So if all four of my regular readers stay away, I’m sure they’ll really feel the pinch!

For what it’s worth, I have ordered from Amazon.com more times than I can count and have only encountered a problem once.  And that time, they corrected it immediately and actually saved me a little money in the process.  So I can wholeheartedly recommend them without reservation.

P.S.  I ordered from a site today called www.readinstyle.com that sells reading glasses.  The same day I received a call from them that the item I ordered had just sold out and advising me of my options.  I called back and left a voice mail with my choice, and they called again to confirm my choice.  Now that’s customer service!  So if you’re in the market for some reading glasses, now you know where to go.

P.P.S.  Still receiving only automated emails (“do not reply to this email…” from buy.com and still no resolution to the problem (one week later).

Advertisements

Responses

  1. I love amazon.com!
    I’ve only had one problem which wasn’t really their fault. And they still offered $5 off my next purchase! I’ve never dealt with buy.com though. I’ll make a note of it not to.

    Cheers,
    sc


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Categories

%d bloggers like this: